Returns & Exchanges

At Concord Pet Foods & Supplies, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the items you wish to return to receive a pre-paid shipping label.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the product is in new, unworn condition.

• 3.
  Ship It Back

  Affix the return label to your package and drop it off at any authorized shipping location or schedule a carrier pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days.